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Receptionist / Administrative Assistant
2 months ago
About Nimbuscare Ltd
Nimbuscare Ltd is a leading healthcare provider dedicated to delivering exceptional patient care and services. As a Receptionist / Administrative Assistant, you will play a vital role in supporting our team in the delivery of our services, including GP Out of Hours and Community Diagnostics.
Key Responsibilities
- Act as the main point of contact for patients and visitors arriving at our facilities.
- Report and action facility issues and faults where required.
- Escalate Health & Safety and facility issues to the General Manager / Assistant General Manager as necessary.
- Support clinical teams with basic requests and manage the waiting room area while patients wait to be seen.
- Interact with patients to provide information, signposting, and advice.
- Demonstrate a competent level of interpersonal skills and manage and prioritize own workload.
- Ensure clinical rooms are stocked where appropriate and support the Operational Services Team with routine workload booking patients into clinics for other contracts / services.
- Perform other duties as directed and complete administrative tasks as required.
Requirements
- Able to use Microsoft Office Word, Excel, and Outlook.
- Excellent customer service skills and ability to maintain strict confidentiality.
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above).
- Ability to travel across various sites when required.
- 6 months minimum experience in a similar role and experience in working with SystmOne.
- Desirable: experience of working within the NHS or general practice.
Competencies/ Qualities/ Attributes
- Competent in using Microsoft Office.
- Good written and verbal communication skills.
- Able to work well under pressure.
- Able to work as part of a team.
- Able to listen and empathize.
- Hard working and willing.
