First Line ICT Support Specialist

3 days ago

Birmingham, Birmingham, United Kingdom Breath HR Full time
Job Title: 1st Line ICT Support Engineer

Are you passionate about delivering exceptional customer service and resolving technical issues with ease?

We're seeking a highly motivated and dedicated 1st Line ICT Support Engineer to join our team at Aztek. As the first point of contact for our clients, you will be responsible for providing first-class customer service, ensuring client SLAs are achieved, and working in accordance with our company policies, procedures, and practices.

Key Responsibilities:
  1. Client Support: Provide technical support to end-users, communicate and solve technical issues over the telephone and via remote support.
  2. SLA Management: Ensure client SLAs are achieved, maintaining high levels of customer satisfaction.
  3. Company Policies: Work in accordance with our company policies, procedures, and practices, ensuring a seamless experience for our clients.

Requirements:

  • Experience in providing IT support to end-users.
  • Previous experience supporting and administrating the latest Microsoft technologies.
  • The ability to build, configure, administer, and support all versions of Windows desktops.
  • Knowledge of AD (Active Directory), Group Policy, and DNS (Domain Name System).

What We Offer:

  • Private healthcare.
  • Company mobile phone.
  • A proactive approach to ongoing training to help you develop life-long skills.

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