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1st Line ICT Support Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Air IT Limited Full time
About the Role

We are seeking a highly skilled and motivated 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote desktop
  • Diagnose and resolve technical issues in a timely and professional manner
  • Escalate complex issues to senior engineers as needed
  • Maintain accurate records of all support interactions
  • Collaborate with other teams to ensure seamless delivery of services
Requirements
  • Previous experience in IT support, preferably in a 1st line role
  • Excellent customer service and communication skills
  • Strong technical skills, including proficiency in Microsoft technologies
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of ITIL and other industry-standard frameworks
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements, including remote work options
  • A cycle to work scheme and other employee benefits

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.