Guest Relations Supervisor

3 weeks ago


Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Is delivering an outstanding guest experience your main focus?

Are you the key person that guests turn to?

Key Benefits:

Complimentary health club membership (terms and conditions apply)
Exclusive discounts on golf services including memberships, guest rates, green fees, buggies, and apparel
Special offers across The QHotels Collection
Discounts for family and friends at hotels within The QHotels Collection
Support for training and professional development, including course expenses
Various opportunities for learning and growth
Access to an Employee Assistance Program – Hospitality Action
Referral bonus program
Complimentary parking
And much more

Your Responsibilities:

You will provide a 'warm welcome' and a memorable 'farewell' to guests, ensuring their stay is filled with exceptional experiences. Your role will involve transforming moments into lasting memories while maintaining the highest standards of guest satisfaction.

Is this position right for you?

Previous experience in a similar role or in a guest-facing capacity
Experience in a 4-star or higher hotel setting
A genuine passion for enhancing the guest journey
Exceptional customer service abilities
Meticulous attention to detail
Skills in conflict resolution

Interested in learning more?

Oulton Hall Hotel, Spa & Golf Resort is a prestigious 4-star establishment featuring 152 guest rooms, nestled in expansive woodlands with a 27-hole golf course. Our dining options include the Calverley Grill, the Claret Jug, and a Champagne bar, along with offerings such as afternoon tea and private dining facilities. Our leisure amenities encompass a gym, swimming pool, jacuzzi, sauna, steam room, and a soothing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer, committed to promoting diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect, so if you require any reasonable adjustments during the recruitment process, please inform us so we can accommodate your needs.

The QHotels Collection actively supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.



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