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Director, Product Delivery
2 months ago
About Samba TV
Samba TV is a leading technology company that is revolutionizing the way people interact with television. We are a team of innovators, thinkers, and doers who are passionate about creating a better viewing experience for everyone.
Job Summary
We are seeking a highly skilled and experienced Director, Product Delivery to join our team. As a key member of our leadership team, you will be responsible for developing and executing the strategic vision for our Product Delivery team. This role requires a unique blend of technical expertise, business acumen, and leadership skills.
Key Responsibilities
- Develop and Execute Strategic Vision: Work closely with our Vice President, International Client Strategy, to develop and implement a strategic vision for the Product Delivery team that aligns with the company's overall goals and objectives.
- Lead High-Performing Teams: Inspire and lead a high-performing Product Delivery team, fostering a culture of excellence, collaboration, and continuous improvement.
- Cross-Functional Alignment: Collaborate with Sales, Business Development, Product, Marketing, and Engineering teams to integrate customer success initiatives into the company strategy.
- Industry Expertise: Stay up-to-date on industry trends, competitive landscape, and emerging technologies in media, measurement, and data services.
- Thought Leadership: Represent Samba TV at industry events and contribute to thought leadership content.
- Customer Advocacy: Build and maintain strong relationships with key customer executives through in-person relationship-building and strategic conversations.
- Operational Excellence: Develop and refine processes, tools, and systems for the Product Delivery team, ensuring scalability and consistent service quality.
- Analytical and Data-Driven Decision Making: Leverage data analytics to inform strategic decisions and understand customer behavior.
Requirements
- Experience: Minimum of 8-10 years in Product Management, Customer Success, Account Management, or a related field, with at least 3-5 years in a leadership role.
- Industry Knowledge: Expertise in media measurement, TV measurement, and data services, having worked at other AdTech, Measurement, and MarTech companies.
- Leadership Skills: Proven track record of building and leading high-performing teams.
- Analytical Skills: Proficiency in data analysis and performance metrics.
- Revenue Focused: Experience renewing, upselling, and cross-selling to current clients.
- Education: Bachelor's degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.
Personal Attributes
- Visionary Thinking: Ability to think strategically and envision the future of the Product Delivery function.
- Resilience and Adaptability: Strong ability to navigate and lead through changing market conditions.
- Empathy and Emotional Intelligence: High level of empathy and emotional intelligence to understand and respond to the needs of customers and team members.
