Customer Service Representative

1 day ago

Kingston upon Thames, Greater London, United Kingdom Sitel Full time

Unlock Your Potential with Sitel

Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients' customers.

Key Responsibilities

  • Communicate Effectively: Clearly and effectively communicate with customers both verbally and in writing, using strong communication and interpersonal skills.
  • Active Listening: Attentively listen to customers and understand their needs and concerns, providing solutions and resolving issues in a timely and professional manner.
  • Problem-Solving: Quickly identify and resolve customer issues or complaints, using problem-solving skills and a customer-centric approach.
  • Empathy and Patience: Demonstrate empathy and patience when dealing with difficult customers, remaining calm and composed under pressure.
  • Teamwork: Work effectively with other agents and support teams to achieve common goals and objectives.

Why Join Sitel?

At Sitel, we pride ourselves on our commitment to excellence and our passion for delivering exceptional customer experiences. We offer a range of benefits and opportunities for growth and development, including:

  • Competitive Salary and Benefits
  • Opportunities for Career Advancement
  • Training and Development Programs
  • A Dynamic and Supportive Work Environment

What We're Looking For

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a positive attitude, strong communication skills, and a willingness to learn and grow, we'd love to hear from you.

Equal Opportunities Employer

Sitel is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality.

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