Customer Service Representative

2 months ago

Kingston upon Thames, Greater London, United Kingdom Sitel Full time

About Sitel

Sitel is a leading global customer experience management company that connects brands with their customers in over 60 languages. Our global footprint makes us one of the few true global players in the industry.

Our Mission

We believe in memorable associate experiences and strive to improve the quality of life and career growth for our employees. Our award-winning culture empowers our people to deliver exceptional customer experiences.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Kingston upon Thames. As a Customer Service Representative, you will be responsible for handling a range of customer contacts, including inbound and outbound calls, emails, and live chats.

Key Responsibilities

  • Communicate Effectively: Clearly and effectively communicate with customers in English and French.
  • Active Listening: Attentively listen to customers and understand their needs and concerns.
  • Problem-Solving: Quickly identify and resolve customer issues or complaints.
  • Empathy: Understand and relate to the customer's perspective.
  • Patience: Remain calm and composed during difficult customer interactions.
  • Adaptability: Handle a wide variety of customer interactions and adjust communication style as necessary.
  • Positive Attitude: Remain positive and upbeat even during challenging customer interactions.
  • Teamwork: Work effectively with other agents and support teams.

Why Work at Sitel?

Sitel works with clients across various industries, including retail, healthcare, hospitality, and more. We offer a dynamic and inclusive work environment that values diversity and promotes career growth.

Equal Opportunities Employer

Sitel is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to making our workplace inclusive and accessible for all employees.

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