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Retail Customer Service Representative

2 months ago

Kingston upon Thames, Greater London, United Kingdom Entain Full time
Customer Service Manager - Retail

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver outstanding customer experiences
  • Develop and implement strategies to drive customer satisfaction and loyalty
  • Collaborate with shop managers to ensure seamless customer service operations
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge

Requirements:

  • Proven experience in customer service management, preferably in a retail environment
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Entain, we're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your career, we'd love to hear from you