Retail Customer Service Representative
1 month ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.
Key Responsibilities:
- Lead a team of customer service representatives to deliver outstanding customer experiences
- Develop and implement strategies to drive customer satisfaction and loyalty
- Collaborate with shop managers to ensure seamless customer service operations
- Monitor and analyze customer feedback to identify areas for improvement
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
Requirements:
- Proven experience in customer service management, preferably in a retail environment
- Excellent communication and leadership skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Passion for delivering exceptional customer experiences
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
At Entain, we're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your career, we'd love to hear from you
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