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Customer Account Manager

2 months ago

London, Greater London, United Kingdom Publicis Groupe UK Full time
Senior Account Executive

We are seeking a highly skilled Senior Account Executive to join our team at Publicis Groupe UK. As a Senior Account Executive, you will be responsible for managing existing accounts and taking on more responsibilities associated with the Account Manager role.

Key Responsibilities:

  • Account management: Demonstrates curiosity in the creative process and is aware of the client's marketing strategy. Contributes to tactical brand planning. Is always aware of the account status, becoming the go-to for the team. Develops a strong understanding of data/references relevant to the brand.
  • Project management: Takes responsibility for executing smaller projects with limited senior support, and is responsible for specific assigned tasks on later projects. Escalates issues and flags risks. Takes ownership of timeline management where assigned.
  • Finance management: Develops a good understanding of the overall financial processes within the agency. Works with Project Managers to ensure timely delivery of all financial reports. Is knowledgeable of ITI, PO, and invoice approval process and maintains awareness of SOW reconciliation. Responsible for running burn reports to monitor time spent on projects and ensuring regular timesheet approval for billing.
  • Relationship management: Is sensitive to potential challenges and risks and raises concerns quickly.
  • Process management: Helps foster an environment of continuous improvement and supports in identifying efficiencies.
  • Data & GDPR management: Has a broad understanding for GDPR compliance and how that interacts with your projects.
  • Communication planning: Understands the holistic direction of the account and the subsequent tactical deliverables within. Participates in client project meetings as appropriate.

The key Publicis Health competencies will apply to the way you do perform this role:

  • Planning - breaks down work into the process steps
  • Customer focus - anticipates customer needs and provides services that are beyond customer expectations

You'll be a strong communicator with great standard of written, spoken, and presentation English.