Account Manager

7 days ago


London, Greater London, United Kingdom 1VALET Full time

At 1VALET, we're looking for an experienced Account Manager to join our team. As an Account Manager, you will be responsible for reaching out to customers currently on monthly plans and converting them to annual subscriptions. This role involves understanding customer needs, consulting on the best packages, and ensuring a smooth transition to the annual plan. You will work closely with the Account Management and Implementation team to ensure a seamless handover and continued customer satisfaction.

Key Responsibilities:

  1. Proactively reach out to customers on monthly plans to discuss the benefits of annual subscriptions
  2. Conducting outbound activities to existing 1VALET customers to pitch annual subscriptions
  3. Guide returning 1VALET customers to the correct annual package
  4. Engage with customers to understand their needs and recommend the most suitable annual subscription packages
  5. Identify underpaying customers and effectively convert them to appropriate annual plans
  6. Conduct demos of suitable plan upgrades, showcasing the benefits and features of annual subscriptions
  7. Ensure smooth and complete handovers to the Account Management teams for ongoing support and relationship management

Requirements:

  • You enjoy outbound sales activities and have a high level of resilience
  • Excellent oral and written communication skills
  • Strong desire to develop customer service skills and ability to nurture relationships
  • Must be organized and efficient to keep up in a fast-paced environment
  • Self-starter and target driven
  • Salesforce (CRM) experience is a plus
  • Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
  • A track record of reaching and exceeding sales quota

Benefits:

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant, and intellectually challenging workplace, we offer:

  • Pension Plan
  • Medical Plan
  • Private Health Insurance
  • Apple gear

We are an equal opportunity employer and welcome applicants of diverse backgrounds.


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