Sales and Retention Director

22 hours ago


Keighley, Bradford, United Kingdom OKB KONE plc Full time
Job Title: Sales and Retention Manager

We are seeking a highly skilled Sales and Retention Manager to join our team at OKB KONE plc. As a key member of our sales team, you will be responsible for driving sales growth, customer retention, and profitability.

Key Responsibilities:
  • Develop and execute sales strategies to achieve regional and individual sales targets.
  • Manage customer relationships, ensuring customer satisfaction, loyalty, and retention.
  • Lead the sales process, including CRM data quality, opportunity management, and won and lost reporting.
  • Collaborate with cross-functional teams to drive sales results and cross-business line opportunities.
  • Manage sales funnel, ensuring results within orders, contracts, profitability, and market price development.
  • Develop and implement sales plans, manage pricing and offering, and balance order received growth and profitability.
  • Lead the sales team, coaching and motivating them to achieve better results through constant one-to-one dialogue and sharing of best practices.
  • Manage performance of the team, ensuring adequate resources to achieve short- and long-term targets.
Requirements:
  • Experience in people leadership and management.
  • Lift & Doors industry experience is beneficial but not essential.
  • Sales acumen: understands selling cycle, customer's purchasing strategies, selling, negotiating, reporting, and funnel management.
  • Understands business planning and controlling.
  • Demonstrates service mindset.
  • Digital assertiveness: comfortable and excited about the opportunities digital solutions bring.
  • Change management.
  • Comfortable with numbers: leads performance by facts and numbers, relies on sales tools and analytics, and understands the financial benefit we bring to the customer and is able to capture a part of the value through smart pricing approach.
  • Customer Relationship Management.
  • Good presentation skills.
  • Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
  • Effective communication in both written and spoken English.
  • Microsoft Office, PowerPoint, and Excel experience.
What We Offer:
  • Competitive Salary.
  • 25 Days Holiday.
  • Company Pension Scheme.
  • Employee Assistance Programme.
  • PDI.
  • Life Assurance.
  • Private Medical Insurance.
  • Kone Discounts.
  • Bonus.
  • Car/Car Allowance.


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