Customer Service Supervisor
6 days ago
About the Role
We are seeking a highly motivated and customer-focused Sales Team Lead to join our team at WHSmith. As a Sales Team Lead, you will be responsible for providing exceptional customer service and leading a team of sales assistants to deliver outstanding store standards.
Key Responsibilities
- Deliver exceptional customer service to all customers, ensuring a positive and engaging experience.
- Lead and motivate a team of sales assistants to achieve sales targets and deliver high standards of customer service.
- Carry out stock replenishment and maintain a tidy and inviting store environment.
- Meet high standards of display and visual merchandising to help customers find what they're looking for easily.
- Support colleagues and contribute to a positive and inclusive team culture.
What We're Looking For
- A passion for delivering exceptional customer service and leading a team to achieve sales targets.
- Confident communication skills and the ability to motivate and lead a team.
- Motivation to achieve high standards and deliver outstanding results.
- Adaptability to meet company requirements and goals.
What We Offer
We offer a competitive salary, pension scheme, paid annual leave, and employee discounts. We also provide a range of benefits, including an Employee Assistance Programme to support your wellbeing.
About Us
WHSmith is a leading retailer with a rich heritage and a commitment to delivering outstanding customer service. We are proud to be an inclusive employer and welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.
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