Client Relations Advisor

4 weeks ago


Oxford, Oxfordshire, United Kingdom Skipton Building Society Full time

Position Overview:

As a vital member of our team, you will serve as a Customer Service Consultant, engaging with clients to understand their needs and providing tailored solutions. Your role will be instrumental in fostering relationships and ensuring customer satisfaction.

Key Responsibilities:

  • Initiate meaningful conversations with customers to uncover their requirements and preferences.
  • Deliver comprehensive information regarding our diverse range of savings products and services.
  • Actively listen to clients, assisting them in evaluating their financial goals and circumstances.
  • Identify suitable products that align with customer needs while ensuring a seamless service experience.
  • Maintain accurate customer records and provide support to vulnerable clients as necessary.
  • Collaborate with team members to uphold our commitment to exceptional service delivery.

What We Offer:

  • Competitive salary with potential for performance-based bonuses.
  • Generous annual leave policy, increasing with years of service.
  • Access to employee wellbeing programs and resources.
  • Opportunities for community involvement through paid volunteering days.

Ideal Candidate:

The successful candidate will possess a genuine passion for customer service, excellent communication skills, and the ability to adapt to various customer interactions. You should be a proactive problem solver, eager to contribute to our mission of supporting our members in achieving their financial aspirations.

Together, we can create a positive impact in our community and help our customers navigate their financial journeys.



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