Sales Consultant for Inbound Care Services

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Unique Senior Care Full time

Sales Consultant for Inbound Care Services

Salary: £28,000 per annum

Working Hours: Monday - Friday: 8.30am - 5pm

Contract: 40 hours per week

Location: Stratford Upon Avon

We are looking for a remarkable individual to become part of our expanding team as a Sales Consultant for Inbound Care Services. Unique Senior Care is dedicated to delivering exceptional home care solutions to elderly individuals in their residences, ensuring they remain in their preferred environment, across various regions. Our focus is singular: people. Regardless of the complexity of our clients' requirements, we treat each individual with the utmost respect, dignity, and compassion.

Role Overview

As the initial point of contact for potential clients, the Sales Consultant plays a crucial role in ensuring a positive client journey that fosters ongoing engagement throughout their care experience.

Your responsibilities will include engaging with prospective clients seeking care for themselves or their loved ones. The Sales Consultant's duty is to guide each individual from their initial inquiry, whether via phone or email, to a personal consultation with one of our local Registered Care Managers, providing a thoughtful, calm, and tailored response to each inquiry. Collaborating with our Marketing team, you will also be responsible for the timely communication with existing clients throughout their care journey. Initially, this multi-touch client engagement process will be managed manually, transitioning to a CRM system over time, focusing primarily on postal and email communication methods. You will have clearly defined objectives and targets, including the conversion of inquiries into care consultations.

Essential Skills and Experience

· Proven experience in a telephone-based role, whether in sales or customer service.

· Ability to connect with and reassure clients through empathy and expertise.

· Strong administrative skills with meticulous attention to detail.

· Excellent listening, verbal, and written communication abilities, with demonstrable experience in various communication channels.

· Self-driven with high energy and a determination to succeed.

· Familiarity with customer relationship management software and marketing automation tools is advantageous but not mandatory.

· Proficiency in IT is essential to ensure efficient onboarding processes for clients.

Benefits

· Comprehensive training and development opportunities.

· Competitive salary of £28,000 per annum.

· Company pension scheme.

· Employee referral program.

· Access to counseling services.

· Recognition on birthdays.

· Paid holiday leave.

· Loyalty bonuses.

If you resonate with the essence of this role, we encourage you to consider joining our team.

Unique Senior Care is committed to promoting equal employment opportunities for all applicants and employees, regardless of race, religion/belief, gender, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

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