Restaurant Reservations Sales Consultant
4 days ago
We are seeking an exceptional Restaurant Reservations Agent to join the Maybourne Reservations team at the Corporate Office.
Main Duties and Responsibilities- Process reservations received via verbal and non-verbal communication methods while maximizing revenue and handling day-to-day administration of the Reservations Sales Office.
- Make reservations across all Food & Beverage outlets for Claridge's, The Berkeley, and The Connaught to required standards.
- Maximize restaurant revenue through cross-selling and up-selling.
- Employ cover maximization and cross-selling techniques, as well as product knowledge, to maximize restaurant revenue.
- Create renowned memorable experiences for our guests.
- Provide intuitive service with an absolute understanding of our guests' needs to create exceptional service experiences.
- Demonstrate genuine dedication to Maybourne and a commitment to consistent quality in our products and services.
- Have ideally worked in a similar role within a hotel environment, but this is not a prerequisite.
- Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills.
- Strong customer care skills and ability to work under pressure with excellent attention to detail.
- A high standard of personal presentation with a confident, professional, and welcoming personality.
- Excellent salary package.
- Family-friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Subsidized monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Variety of wellbeing activities focused on mental and physical health.
- Complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Referral Scheme 'Introduce a Star'.
- Instant colleague recognition and award program with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay, including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events, including Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.
- Wedding and Baby gifts.
- Retirement functions.
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Restaurant Reservations Sales Professional
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