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Healthcare Information Coordinator
2 months ago
Job Summary
The Patient Advice and Liaison Service (PALS) is the central point of contact for patients, carers, and visitors. It provides on-the-spot information and advice and facilitates the resolution of informal concerns raised via the PALS Office through various means, including written communication and face-to-face interactions.
Key Responsibilities
- Provide an efficient and effective service in addressing concerns and directly providing information/signposting to other services and early resolution of non-complex concerns.
- Engage with services across the Trust and manage enquiries from members of the public in a timely and efficient manner, acting as a facilitator and mediator, and utilizing written and verbal communication and negotiation skills to support the effective provision of the Trust's PALS and Complaints function.
- Liaise directly with members of the public to support our vision of providing an accessible service to all users.
Requirements
Experience of liaising directly with members of the public and utilizing written and verbal communication and negotiation skills to support the effective provision of a service.
About Us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.
Our Values
- Safety
- Care
- Respect
- Communication
- Learning
Benefits
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
