Customer Relationship Excellence Specialist
1 week ago
We are seeking a highly skilled and experienced Strategic Business Development Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our high-value business customers.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with key customers, providing proactive and reactive support to ensure their needs are met.
- Service Delivery: Manage the entire service journey for customers, from registration to billing and metering, ensuring seamless and efficient delivery.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and drive business growth.
- Stakeholder Management: Build and maintain relationships with internal stakeholders, including sales, operations, and commercial teams, to ensure effective communication and collaboration.
- Performance Metrics: Track and analyze key performance metrics, including SLAs and KPIs, to ensure delivery of exceptional customer service and business results.
- Experience: Proven experience in customer-facing roles, with a strong background in business development and relationship management.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Knowledge: Strong knowledge of the energy industry, including billing and metering processes.
- Education: Relevant qualifications in business, marketing, or a related field.
Ecotricity is a leading green energy company, committed to changing the way energy is made and used in Britain. We are passionate about delivering exceptional customer service and driving business growth through innovative solutions.
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Customer Relationship Manager
6 days ago
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Customer Relationship Manager
6 days ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our business, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our business...
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Customer Relationship Manager
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