Customer Relationship Excellence Specialist

1 week ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About the Role

We are seeking a highly skilled and experienced Strategic Business Development Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our high-value business customers.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with key customers, providing proactive and reactive support to ensure their needs are met.
  • Service Delivery: Manage the entire service journey for customers, from registration to billing and metering, ensuring seamless and efficient delivery.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and drive business growth.
  • Stakeholder Management: Build and maintain relationships with internal stakeholders, including sales, operations, and commercial teams, to ensure effective communication and collaboration.
  • Performance Metrics: Track and analyze key performance metrics, including SLAs and KPIs, to ensure delivery of exceptional customer service and business results.
Requirements
  • Experience: Proven experience in customer-facing roles, with a strong background in business development and relationship management.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Knowledge: Strong knowledge of the energy industry, including billing and metering processes.
  • Education: Relevant qualifications in business, marketing, or a related field.
About Us

Ecotricity is a leading green energy company, committed to changing the way energy is made and used in Britain. We are passionate about delivering exceptional customer service and driving business growth through innovative solutions.



  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our business, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our business...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our business, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our business...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Relationship Management: Develop and maintain...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Relationship Management: Develop and maintain...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our high-value business customers.Key ResponsibilitiesCustomer Relationship Management: Build and maintain strong...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job DescriptionRole OverviewThe Customer Relationship Manager is a key position at Ecotricity, responsible for building and maintaining strong relationships with high-value business customers. This role requires a unique blend of customer service, business acumen, and technical expertise.Key ResponsibilitiesCustomer Relationship ManagementAct as the primary...


  • Stroud, Gloucestershire, United Kingdom Mundipharma Full time

    Job DescriptionMundipharma is seeking a highly skilled Commercial Operations Specialist to join our team. As a key member of our commercial function, you will play a significant role in shaping and delivering our commercial strategy.Key ResponsibilitiesCommercial Strategy Development: Contribute to the development and maintenance of a commercial business...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Business Account Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesCustomer Relationship Management: Develop and...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Business Account Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesAct as the primary point of contact for high-value...


  • Stroud, Gloucestershire, United Kingdom Riverside Full time

    About the Role We are seeking a dedicated and compassionate Customer Support Specialist to join our team. In this role, you will play a vital part in ensuring the well-being and safety of our customers while providing exceptional support and guidance. Key Responsibilities: Maintain a clean and welcoming environment for our customers by preparing and...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Ecotricity. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesAct as the primary point of contact for our strategic business...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Ecotricity. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Key ResponsibilitiesAct as the primary point of contact for our strategic business...


  • Stroud, Gloucestershire, United Kingdom Anglian Home Improvements Full time

    About the Role:We are seeking a highly motivated and skilled Business Development Specialist to join our team at Anglian Home Improvements. As a Business Development Specialist, you will be responsible for building relationships with customers and driving business growth through sales and marketing efforts.Key Responsibilities:Develop and execute sales...


  • Stroud, Gloucestershire, United Kingdom Anglian Home Improvements Full time

    About the Role:We are seeking a highly motivated and skilled Business Development Specialist to join our team at Anglian Home Improvements. As a Business Development Specialist, you will be responsible for building relationships with customers and driving business growth through sales and marketing efforts.Key Responsibilities:Develop and execute sales...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the...


  • Stroud, Gloucestershire, United Kingdom Ecotalk Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Ecotalk Customer Service Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide first-class customer service...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Position OverviewRole SummaryAs a B2B Customer Resolution Specialist, you will be instrumental in ensuring exceptional service delivery to our clients. Your primary responsibility will be to manage and resolve customer grievances, including those escalated to the Ombudsman, through effective communication and collaboration with various stakeholders.This...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Position OverviewRole SummaryAs a B2B Customer Resolution Specialist, you will be instrumental in ensuring exceptional service delivery to our clients. Your primary responsibility will be to manage and resolve customer grievances, including those escalated to the Ombudsman, through effective communication and collaboration with various stakeholders.This...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £28,000 - £30,000

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Ecotricity. As a Quality Assurance Specialist, you will play a vital role in ensuring the highest levels of customer satisfaction by evaluating performance and identifying improvement strategies.Key Responsibilities:Evaluate the accuracy and performance of customer...