B2B Customer Relationship Manager

7 days ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About the Role

We are seeking a highly skilled and experienced Strategic Business Account Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with key decision-makers at our high-value business customers, ensuring their needs are met and exceeded.
  • Account Management: Work closely with our sales team to identify new business opportunities and develop strategies to grow our customer base.
  • Issue Resolution: Proactively monitor and manage customer issues, ensuring timely resolution and minimizing any potential impact on our customers' businesses.
  • Communication: Communicate effectively with customers, stakeholders, and internal teams to ensure seamless collaboration and issue resolution.
  • Process Improvement: Collaborate with our operations and commercial teams to analyze and improve our processes, ensuring they are efficient and effective in meeting our customers' needs.
Requirements
  • Experience: Proven experience in customer-facing roles, with a strong track record of building and maintaining relationships with high-value customers.
  • Industry Knowledge: In-depth knowledge of the energy industry, including billing and metering processes.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Tools: Proficiency in Salesforce and other customer relationship management systems.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a generous pension contribution.
  • Hybrid Working: The opportunity to work from home and in our office, with a flexible approach to work.
  • Professional Development: Ongoing training and development opportunities to help you grow your career.

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