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Customer Relationship Manager
2 months ago
We are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our high-value business customers.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with key customers, providing exceptional customer service and ensuring their needs are met.
- Account Management: Manage a portfolio of customers, identifying opportunities to grow revenue and improve customer satisfaction.
- Communication and Stakeholder Management: Communicate effectively with customers, internal stakeholders, and external partners to ensure seamless service delivery.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and efficiency.
- Performance Monitoring: Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction and revenue growth targets are met.
- Experience: Proven experience in customer-facing roles, preferably in the energy industry.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Knowledge: Strong knowledge of the energy industry, including billing and metering processes.
- Education: Relevant qualifications in business, marketing, or a related field.
Ecotricity is a leading green energy company, committed to providing sustainable energy solutions to our customers. We are passionate about making a positive impact on the environment and are dedicated to delivering exceptional customer service.
