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Sales and Customer Service Leader

2 months ago

Crawley, West Sussex, United Kingdom Estée Lauder - Brand Full time
Estée Lauder - Counter Manager - Prestige Beauty

Job Summary:

We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors in delivering exceptional customer service and achieving sales targets. As a Counter Manager, you will be responsible for creating and executing a business plan to drive sales growth, customer engagement, and team development.

Key Responsibilities:

  • Lead and coach a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Create and execute a business plan to drive sales growth, customer engagement, and team development
  • Develop and implement strategies to improve customer experience and loyalty
  • Manage inventory, facilities, and cash reconciliation to ensure efficient operations
  • Collaborate with cross-functional teams to drive business results and improve processes
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze sales data to inform business decisions and drive growth
  • Ensure compliance with company policies and procedures

Requirements:

  • Proven retail management experience, preferably in the beauty or fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Our Commitment to Diversity and Inclusion:

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers.

Qualifications:

  • About you
  • You will have:
  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: