Senior IT Support Specialist
7 days ago
About the Role
We are seeking a highly skilled and experienced Senior IT Support Specialist to join our Technology team at Severn Trent. As a key member of our team, you will be responsible for providing technical support and assistance to our business stakeholders, ensuring the smooth operation of our IT infrastructure and applications.
Key Responsibilities
- Investigate and resolve complex IT issues, including hardware and software problems, in a timely and efficient manner.
- Provide technical guidance and support to business stakeholders, ensuring they have the necessary tools and resources to perform their duties effectively.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless integration with existing systems and processes.
- Develop and maintain technical documentation, including user guides, technical notes, and knowledge base articles.
- Participate in on-call rotations, providing 24/7 support and ensuring minimal disruption to business operations.
Requirements
- Proven experience in a similar technical support role, with a strong understanding of IT infrastructure and applications.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
What We Offer
- A competitive salary and benefits package, including annual bonus scheme and pension scheme.
- Opportunities for career development and growth, with access to our award-winning training and development programs.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Flexible working arrangements, including remote work options and flexible hours.
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