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Senior IT Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Severn Trent Full time

About the Role

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our Technology team at Severn Trent. As a key member of our team, you will be responsible for providing technical support and assistance to our business stakeholders, ensuring the smooth operation of our IT infrastructure and applications.

Key Responsibilities

  • Investigate and resolve complex IT issues, including hardware and software problems, network connectivity issues, and application errors.
  • Provide technical support and guidance to business stakeholders, including training and documentation.
  • Collaborate with cross-functional teams to identify and implement process improvements and technical solutions.
  • Manage and maintain our IT infrastructure, including servers, networks, and applications.
  • Develop and maintain technical documentation, including user guides, technical notes, and knowledge base articles.
  • Participate in on-call rotations and provide 24/7 support as required.

Requirements

  • Proven experience in a technical support role, with a strong background in IT infrastructure and applications.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with business stakeholders and technical teams.
  • Knowledge of ITIL framework and methodologies.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.

What We Offer

  • A competitive salary and benefits package, including annual bonus scheme and pension scheme.
  • Opportunities for career development and professional growth, including training and development programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The chance to work on a wide range of technical projects and initiatives, with a high level of autonomy and ownership.