Student Success Coach

6 days ago

Birmingham, Birmingham, United Kingdom Global Banking School Full time
Job Description

Job Title: Student Success Coach

Job Summary:

We are seeking a highly motivated and organized Student Success Coach to join our team at Global Banking School. The successful candidate will be responsible for providing academic support and guidance to students, helping them to achieve their academic goals and succeed in their studies.

Key Responsibilities:

  • Provide academic support and guidance to students, including helping them to understand course materials and develop study skills.
  • Work with students to identify and address any academic or personal issues that may be impacting their studies.
  • Develop and implement strategies to support student retention and success, including providing regular check-ins and progress monitoring.
  • Collaborate with faculty and staff to ensure that students receive comprehensive support and guidance throughout their academic journey.
  • Maintain accurate records of student interactions and progress, and provide regular reports to management.
  • Participate in professional development opportunities to enhance knowledge and skills in areas such as academic support, student retention, and diversity and inclusion.

Requirements:

  • Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
  • A strongly developed sense of service delivery and customer/student focused approach.
  • Strong interpersonal skills - active listening, excellent written and verbal communication.
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
  • Good attention to detail.
  • Ability to work well as part of a team.
  • Ability to work under pressure and to deadlines.
  • The post holder must be flexible, approachable and helpful with a strong customer service ethic.
  • The post holder will use initiative and judgement to resolve matters.
  • Ability to handle sensitive and personal information with tact and confidentiality.
  • Ability to maintain working relationships and appropriate boundaries, typically required when referring students to appropriate support

Working at Global Banking School:

At Global Banking School, we are committed to providing a supportive and inclusive learning environment that enables our students to succeed. We are looking for a Student Success Coach who shares our values and is passionate about helping students achieve their academic goals.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented and dedicated team of professionals.
  • A comprehensive training and development program to enhance your skills and knowledge.
  • A supportive and inclusive work environment that values diversity and promotes equality.

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