Ticketing Director

2 days ago

Fulham, Greater London, United Kingdom Formula E Full time
About Us

Formula E is a pioneering electric motorsport championship that is revolutionizing the world of racing. With a strong commitment to sustainability and innovation, we are seeking a highly skilled and experienced Ticketing Director to join our team.

Job Summary

The Ticketing Director will be responsible for leading and managing our ticketing sales, service department, and B2B2C commercial events. This role requires a blend of strategic planning, operational excellence, team leadership, and stakeholder management to deliver a seamless ticketing experience for fans while maximizing revenue and race experience.

Key Responsibilities
  • Strategic Planning: Develop and implement short and long-term strategic direction for all Ticket Sales opportunities (Single race & Premium)
  • Leadership: Provide leadership to ticketing department in both sales, service, and operations/analytics
  • Marketing and Sales: Be the point of contact on all marketing ticketing sales, press, merch, fan zones – ensuring all contractual requirements are delivered and any opportunities for incremental revenue are maximized
  • Ticket Pricing Strategy: Review Championship/market/Key Cities data in order to make recommendations on ticket pricing strategy for 2025 and beyond
  • Revenue Growth: Grow and manage revenue from all ticketing inventory while enhancing service areas and maximizing the fan experience
  • Efficiency and Profitability: Analyze and identify ways to increase efficiency, improve levels of service, and enhance profitability in all areas of responsibility
  • Technology and Fan Experience: Manage and maximize ticketing platform partnership and ensure that ticketing technology and fan experience are seamless, leading edge, and positioned to improve sales opportunities
  • Team Management: Develop effective tracking programs to ensure Sales Representatives are successfully meeting their annual goals, coaching and mentoring of ticket sales professionals to build a strong sales culture, and conducting regular meetings with all direct reports and other staff to maintain clear communication, performance expectations, and team synergy
  • Reporting and Communication: Develop a clear reporting system to keep ownership informed of weekly/monthly developments
Requirements
  • Experience: Minimum of 10+ years of experience managing sales functions, with senior management experience required
  • Skills and Aptitudes: Excellent interpersonal skills, superior verbal and written communication skills, ability to handle multiple projects, tasks, and priorities, exceptional negotiation skills, exceptional organizational skills, ability to relate to a diverse customer and employee base, ability to manage staff, budgets, and resources, ability to collaborate with other departments/organizations over which you have no formal authority, and ability to work long and irregular hours
What We Offer
  • Hybrid Working: Approx. 3 days a week in our Hammersmith office
  • Health Cash Plan: Including dental, osteopathy, physiotherapy, and wellness area
  • Perks Discount Platform: Including discounts on gyms, high street brands, cinema, etc
  • Formula E Store Discount: Exclusive discounts for Formula E employees
  • Partner Discounts: Discounts on local services and products
  • Local Hammersmith Discounts: Discounts on car parking, hotels, and other local services
  • Holiday and Leave: 25 days holiday + Bank Holidays + Birthday off, enhanced paid maternity and paternity leave, and pension scheme
  • Wellness and Social Events: Regular social events in office, annual awards ceremony and after party, office fruit baskets and snacks, and multi-purpose room in office
  • Volunteer Days: 2 paid days off per year to volunteer for a charity + sponsor charity donations

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