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Director of Event Operations
2 months ago
About Us
Formula E is the world's premier electric motorsport championship, accelerating the adoption of electric vehicles and driving sustainable human progress. Our mission is to deliver a unique fusion of high-performance sport and sustainability, using the spectacle of racing to send a powerful message to the world.
Job Summary
We are seeking a highly experienced and strategic Ticketing Sales and Service Manager to join our team. As a key member of our senior staff, you will be responsible for leading and managing our ticketing sales, service department, and B2B2C commercial events. Your primary objective will be to deliver a seamless ticketing experience for fans while maximizing revenue and race experience.
Key Responsibilities
- Develop and implement short and long-term ticketing sales plans to drive revenue growth and maximize fan experience.
- Maintain a robust policy for internal allocations and ensure that the team delivers those allocations.
- Assist in creating a corporate culture that motivates staff to perform to their fullest and achieve corporate and personal goals.
- Review championship, market, and key cities data to make recommendations on ticket pricing strategy for 2025 and beyond.
- Grow and manage revenue from all ticketing inventory while enhancing service areas and maximizing the fan experience.
- Coach and mentor ticket sales professionals to build a strong sales culture.
- Conduct regular meetings with direct reports and other staff to maintain clear communication, performance expectations, and team synergy.
Requirements
- Senior management experience in a similar role.
- Proven successful sales experience with national and local client relationships and alliances.
- Proven experience in strategic business planning.
- Ability to handle multiple projects, tasks, and priorities.
What We Offer
- Competitive salary and benefits package.
- Hybrid working arrangement with 3 days per week in our Hammersmith office.
- Health cash plan, including dental, osteopathy, physiotherapy, and wellness area.
- Perks discount platform, including discounts on gyms, high street brands, cinema, etc.
- Formula E store discount.
- Partner discounts.
- Local Hammersmith discounts, including car parking and hotels.
- 25 days holiday + Bank Holidays + Birthday off.
- Enhanced paid maternity and paternity leave.
- Pension scheme.
- Cycle to work scheme.
- Life assurance cover.
- Regular social events in office.
- Annual Awards ceremony and after party.
- Office fruit baskets and snacks.
- Multi-purpose room in office.
- Opportunity to extend your stay when travelling for a race event/weekend.
