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Housing Services Director

2 months ago


Fulham, United Kingdom HR Services and Solutions Full time
Job Description

Job Title: Senior Housing Manager

Job Summary:

We are seeking an experienced Senior Housing Manager to join our team at HR Services and Solutions. The successful candidate will be responsible for delivering a high-quality, customer-focused housing service and will play a key role in the management of our housing operations.

Key Responsibilities:
  • Applications and Allocations: Oversee the applications and allocations process to ensure that all applicants are treated fairly and in accordance with our policies and procedures.
  • Viewings and Sign-Ups: Oversee viewings, sign-ups, and new tenant visits to ensure that all new tenants are properly introduced to our services and facilities.
  • Rent Arrears: Ensure that all rent arrears are effectively monitored and action taken to prevent and resolve any issues.
  • Tenancy Management: Provide an effective tenancy management service to ensure that all tenants are satisfied with their living arrangements.
  • Nuisance and Anti-Social Behaviour: Ensure that all cases of nuisance and anti-social behaviour are actively managed and resolved in a fair and timely manner.
  • Estate Inspections: Ensure that regular estate inspections are undertaken to identify and address any issues that may affect the quality of our services.
  • Tenant Engagement: Support, encourage, and facilitate tenants to be involved in decision-making and to contribute to the preparation of our tenant newsletter.
  • Agency Liaison: Liaise and work with other agencies, including housing, health, and social care professionals, as required.
  • Supported Housing Officer Management: Support and manage the supported housing officer(s), including appraisals and performance management.
  • Financial and Welfare Benefits Advice: Ensure that good financial and welfare benefits advice is offered to tenants, using partner agencies where appropriate.
  • Record Keeping: Maintain accurate and up-to-date tenancy files and records, ensuring that information is understandable and reviewed regularly.
Requirements:
  • Experience: Demonstrable experience in a housing officer role, with a proven track record of delivering high-quality services.
  • Knowledge: Proven up-to-date knowledge of housing law, welfare reform, legal requirements, and practical application of legislation.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with tenants, colleagues, and other stakeholders.
  • IT Skills: Good IT skills, with the ability to use a range of software applications and systems.
  • Experience of Housing Management: Extensive experience of housing management working for a local authority or housing association.
Benefits:
  • Annual Leave: Up to 6 weeks annual leave, with a minimum of five weeks annual leave in the first year, plus statutory days.
  • Team-Building Events: Quarterly staff social activities and structured team-building events to enable teams to work together and have some fun.
  • End of Year Celebrations: An end-of-year celebration to enjoy time together.
  • Birthday Half Day Off: A half-day off during the week of their birthday to celebrate, in addition to their annual leave entitlement.
  • Learning and Development: A range of learning and development opportunities for staff at all levels of the organisation, including skills and management development training, e-learning, and secondments.
  • Flexible Working: Flexible working arrangements to facilitate a better work-life balance and allow for the care of dependents.
  • Healthcare Cash Back Plan: A healthcare cash back plan provided by Bupa, which financially reimburses employees for treatment costs (up to an annual limit) for everyday healthcare needs.
  • Anytime Health Line: 24-hour access to health information and guidance on almost any health-related issue.
  • Health Assured Employee Assistance Programme: A health and wellbeing app with an enhanced set of wellbeing tools and engaging features.
  • Pension: The Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange.
  • Professional Qualification Sponsorship and Study Leave: Financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.
  • Ride to Work Scheme: Loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance-free benefit through salary exchange.
  • Season Ticket Loans: Interest-free loans for season tickets, paid back over 10 monthly instalments.