Housing Officer

1 month ago

Fulham, United Kingdom HR Services and Solutions Full time
Role - HOUSING OFFICER - c£34,000 + Benefits (1 yr Fixed Term Contract)
1yr FIXED TERM CONTRACT (could become permanent)
REPORTS TO THE SENIOR HOUSING OFFICER
EXCELLENT WORKING ENVIRONMENT
MUST HAVE HOUSING SECTOR EXPERIENCE
Our client is a leader in their field and after a successful period of consolidation, they are now entering an exciting phase of expansion and actively recruiting for growth across all functions of the business. They are now looking for an experienced Housing Officer to join them for a 1 yr contract which could lead to a permanent role.
Duties and Responsibilities
* Undertake viewings, sign ups and new tenant visits, working in partnership with the Support team
* Investigate and make recommendations on the suitability of applications for transfers and mutual exchanges in accordance with established procedures
* Carry out void inspections in the absence of the Property Services Manager Manager and, where appropriate, arrange the appropriate void remedial work
* Actively manage and monitor all rent arrears cases on a weekly basis, taking action and early intervention
* Work with the Support team and external agencies to ensure tenants are appropriately advised and supported to understand and meet their rent obligations
* Investigate and respond to all reports of alleged breach of tenancy, including anti-social behaviour
* Ensure that comprehensive case records are properly maintained and available to support enforcement action, including court application, as appropriate
* Provide an effective tenancy management service including dealing with issues of succession, name changes, changes in circumstances and tenancy terminations
* Actively manage a range of tenancy types, including Starter, Assured and Fixed Term tenancies
* Attend resident meetings as required, including occasional outside of normal office hours, and follow-up appropriately to feedback received
* Ensure that good financial and welfare benefits advice is offered to tenants, using partner agencies where appropriate.
Skills and Experience
* Demonstrable experience in a housing officer role
* Proven up to date knowledge of Housing law, welfare reform, legal requirements and practical application of legislation
* Strong verbal and written communication skills
* Good IT skills
Benefits (after a 6 week qualifying period)
* Flexible Working – allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.
* Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
* Anytime Health Line – offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.
* Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user’s mental and physical health by using personal metrics to set goals and measure achievements.
* Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. We will increase our contributions after probationary period
* Professional Qualification Sponsorship and Study Leave – offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.
* Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
* Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
If you feel you have the skills and experience, please upload your CV in the first instance

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