Ticketing Operations Director

1 week ago

Fulham, Greater London, United Kingdom Formula E Full time
About the Role

We are seeking a highly experienced and strategic Ticketing Director to join our team at Formula E. As a key member of our senior staff, you will be responsible for leading and managing our ticketing sales, service department, and B2B2C commercial events.

The successful candidate will have a proven track record of success in managing sales functions, with a minimum of 10+ years of experience in a senior management role. They will be responsible for identifying and implementing ways to elevate the effectiveness and efficiency of our racing ticketing operations across the organization.

Key Responsibilities
  • Strategic Planning: Develop and implement short and long-term strategic direction for all Ticket Sales opportunities (Single race & Premium)
  • Leadership: Provide leadership to ticketing department in both sales, service, and operations/analytics
  • Ticketing Sales: Be the point of contact on all marketing ticketing sales, press, merch, fan zones – ensuring all contractual requirements are delivered and any opportunities for incremental revenue are maximised
  • Ticket Pricing Strategy: Review Championship/market/Key Cities data in order to make recommendations on ticket pricing strategy for 2025 and beyond
  • Revenue Growth: Grow and manage revenue from all ticketing inventory while enhancing service areas and maximizing the fan experience
  • Efficiency and Profitability: Analyse and identify ways to increase efficiency, improve levels of service, and enhance profitability in all areas of responsibility
  • Ticketing Technology: Manage and maximize ticketing platform partnership and ensure that ticketing technology and fan experience are seamless, leading edge, and positioned to improve sales opportunities
  • Team Management: Develop effective tracking programs to ensure Sales Representatives are successfully meeting their annual goals, and conduct regular meetings with all direct reports and other staff to maintain clear communication, performance expectations, and team synergy
Requirements
  • Minimum of 10+ years of experience managing sales functions. Sports experience strongly preferred.
  • Senior Management experience required.
  • Proven successful sales experience with both national and local client relationships and alliances.
  • Proven strategic leadership skills.
  • Proven experience in strategic business planning.
  • Familiarity with a major sports and entertainment venue.
What We Offer
  • Hybrid working, approx. 3 days a week in our Hammersmith office
  • Health Cash Plan (including dental, osteopathy, physiotherapy, and wellness area)
  • Perks discount platform (including discounts on gyms, high street brands, cinema, etc)
  • Formula E Store discount
  • Partner discounts
  • Local Hammersmith discounts including car parking and hotels
  • 25 days holiday + Bank Holidays + Birthday off
  • Enhanced paid maternity and paternity leave
  • Pension scheme
  • Cycle to work scheme
  • Life assurance cover
  • Regular social events in office
  • Annual Awards ceremony and after party
  • Office fruit baskets and snacks
  • Multi-purpose room in office
  • Opportunity to extend your stay when travelling for a race event/weekend
  • 2 paid days off per year to volunteer for a charity + sponsor charity donations

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