Business Operations Analyst

3 weeks ago

London, Greater London, United Kingdom Wise Full time

Company Overview

Wise is a leading global technology firm dedicated to revolutionizing the way individuals and businesses manage and transfer money across borders. Our mission is to minimize fees while maximizing convenience and speed.

We strive to simplify the lives of our customers, whether they are sending money internationally, spending abroad, or handling global payments. Our goal is to enhance their experience and save them money.

Role Overview

We are in search of a Business Operations Analyst who shares our vision of creating a world where money knows no borders. This role involves collaborating with our operational teams to leverage data-driven insights that will support the growth and optimization of our products.

As a Business Operations Analyst, you will spearhead our analytical initiatives within the operations teams, which encompass a wide range of functions from customer support to fraud prevention and identity verification.

Your collaboration with operational leaders, product managers, designers, and engineers will be crucial in translating insights into actionable changes that enhance customer experiences and advance our mission.

Team Mission:

Our team's objective is to provide a seamless experience that reduces effort and scales effectively across the globe. We believe that achieving this will help Wise reach its ultimate goal.

Your Responsibilities:

  • **Analytical Capacity Planning and Forecasting:** Develop and refine analytical models for strategic capacity planning, taking ownership of forecasting efforts to align with business growth and operational needs.
  • **Predictive Modeling and Data Pipeline Management:** Oversee data pipelines and create robust models to ensure operational excellence and efficiency.
  • **Strategic Analysis and Support:** Deliver critical insights to evaluate the operational health of the KYC function, perform detailed cost analyses, and analyze operational metrics to assess their impact on customer experiences.
  • **Performance Monitoring and Optimization:** Track the performance of key strategic initiatives, identifying optimization opportunities to improve operational outcomes.
  • **KPI Development and Implementation:** Lead the creation and execution of the operations KPI framework, integrating these metrics into reporting systems and strategic operations.
  • **Stakeholder Engagement and Process Standardization:** Work closely with various stakeholders to standardize processes across forecasting, scheduling, and real-time operations, fostering continuous improvement and strategic alignment.

What You Will Gain:

  • Contribute to meaningful change in the financial landscape by addressing systemic issues and empowering individuals and businesses.
  • Unlock value from extensive datasets, leveraging our global customer base and complex payment infrastructure.
  • Influence the direction of your team by enabling data-driven decision-making.
  • Collaborate with a diverse network of professionals, including analysts, data scientists, and product managers.

Qualifications:

We are looking for candidates who possess:

  • A minimum of 2 years of experience in analytics.
  • A background in operational analytics, including capacity planning, forecasting, efficiency analysis, and experimentation.
  • Proficiency in building data pipelines.
  • Advanced SQL skills.
  • Strong capabilities in Excel or Google Sheets.
  • Experience with Python or R.
  • Familiarity with data visualization tools (such as Looker, PowerBI, Tableau) and the ability to convey insights through data storytelling.
  • A self-motivated attitude and comfort in empowered team environments.

Additional Skills (Preferred but Not Required):

  • Previous experience in operational domains.
  • Experience within or collaborating with a Workforce Management team.
  • Familiarity with Workforce Management Systems.

Benefits:

  • Competitive salary range.
  • Comprehensive benefits package.
  • Generous paid time off, including annual holidays and sick leave.
  • Opportunities for remote work.
  • Paid sabbatical after a period of service.

We value diversity and inclusivity in our teams, believing that a variety of perspectives strengthens our mission. We are committed to creating an environment where every employee feels respected, empowered, and able to thrive in their careers.

For more information about our company culture and values, please visit our website.

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