Business Operations Analyst

3 weeks ago

London, Greater London, United Kingdom Wise Full time

Company Overview

Wise is a leading global technology firm dedicated to revolutionizing the way individuals and businesses manage their finances. With minimal fees and maximum efficiency, we strive to provide a seamless experience for international money transfers and payments.

Our mission is to simplify financial transactions for everyone, everywhere, and as part of our dynamic team, you will contribute to the creation of an innovative network for global finance.

Role Overview

We are seeking a Business Operations Analyst who shares our vision of enabling seamless financial transactions across borders. This role involves collaborating with operational teams to leverage data-driven insights that will enhance our rapidly expanding product offerings.

As a Business Operations Analyst, you will spearhead analytical initiatives within our operations teams, which encompass customer support, fraud prevention, and identity verification processes at scale.

Your collaboration with operational leaders, product managers, designers, and engineers will be crucial in translating your analytical insights into tangible improvements for our customers, thereby advancing our mission.

Team Mission:

Our team's objective is to provide a frictionless experience that minimizes effort while scaling globally, contributing to Wise's overarching goal of achieving operational excellence.

Your objective:

Enhance your team's effectiveness by facilitating informed decision-making through analytics.

Your responsibilities will include:

Capacity Planning and Forecasting. Develop and refine analytical models for strategic capacity planning, taking ownership of forecasting efforts to align with business growth and operational needs. Predictive Modeling and Data Management. Manage data pipelines and create robust models to ensure operational efficiency and excellence. Operational Analysis and Strategic Support. Deliver critical insights to evaluate the operational performance of the KYC function, perform comprehensive cost analyses, and assess operational metrics to gauge their impact on customer experiences. Performance Monitoring and Optimization. Track the performance of key strategic initiatives, identifying optimization opportunities to improve operational outcomes. KPI Development and Implementation. Lead the establishment of the operations KPI framework and target-setting processes, integrating these into reporting pipelines and strategic operations. Stakeholder Engagement and Process Improvement. Work closely with various stakeholders to standardize processes across forecasting, scheduling, and real-time operations, fostering continuous improvement and strategic alignment.

This position offers you the chance to:

Contribute to meaningful change in the financial landscape. We are committed to transforming a flawed system and empowering individuals and businesses to take control of their finances. Unlock value from extensive datasets. With millions of customers and a complex payment infrastructure, there is significant potential to derive insights from our data. Shape the direction of your team. Analysts at Wise play a pivotal role in facilitating data-driven decision-making, influencing the focus of their teams. Collaborate with a diverse network of professionals. You will work alongside a large team of analysts, data scientists, and product managers, gaining valuable insights and knowledge.

Candidate Profile

Ideal qualifications include:

A minimum of 2 years of experience in analytics. A background in operational analytics, including capacity planning, forecasting, efficiency analysis, and experimentation. Proficiency in building data pipelines. Advanced skills in SQL. Strong capabilities in Excel/Google Sheets. Experience with programming languages such as Python or R. Familiarity with data visualization tools (e.g., Looker, PowerBI, Tableau) and the ability to convey insights through data storytelling. A self-motivated individual who thrives in empowered team environments.

Additional skills that are advantageous (but not mandatory):

Previous experience in operational domains. Familiarity with Workforce Management teams or systems.

Benefits

We offer:

Competitive salary range. Comprehensive benefits package.

Key benefits include:

Generous paid annual leave. Paid sick leave. Opportunities for remote work. Paid sabbatical after a period of service.

We are committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute to our mission.

If you are interested in learning more about our work culture, please explore our resources.

Stay connected with us for updates on our company and team.

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