Customer Relations Representative

4 weeks ago


Manchester, United Kingdom Johnson Controls Full time

Job Title: Customer Service Advisor

Become a vital member of our Customer Monitoring Centre team at Johnson Controls as a Customer Service Advisor. In this role, you will serve as the primary contact for our esteemed clients, offering assistance with account inquiries, technical support, and live monitoring services. By fostering strong connections with customers, you will manage inquiries with professionalism, ensuring exceptional service and support. Collaborating with a team of professionals, you will benefit from continuous training, opportunities for career growth, and a fulfilling future with a leading organization in a flourishing sector.

Benefits:

  • Extensive benefits package including retirement plans, life insurance, and employee support programs
  • Exclusive employee discounts on a variety of brands and products
  • Opportunities for career advancement through various pathways
  • Commitment to safety with a Zero Harm policy

Key Responsibilities:

In this position, you will engage with live activations of Security and Fire systems, coordinating with law enforcement and fire services as necessary. Working on a rotating shift pattern of 2 days, 2 nights, and 4 days off, you will be tasked with managing customer service calls, scheduling technician visits, and upholding customer confidentiality. A keen attention to detail, a customer-centric approach, and excellent communication skills are crucial for success in this position.

Qualifications:

  • Customer-oriented with a proactive approach
  • Commitment to company values and procedures
  • Ambition to learn and develop within the organization
  • Strong telephone etiquette and communication abilities
  • Attention to detail and proficient English language skills
  • Basic IT skills

Preferred Experience:

  • Prior experience in a contact center or customer service environment


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