Service Desk Coordinator
4 weeks ago
This role is an exciting opportunity to join the Estates and Facilities Department at Sussex Police, working as part of a small but busy team across our Reception and Service Desk teams.
Key Responsibilities:- Deliver a comprehensive service recording and responding to customer queries via multiple routes (email, phone or in person), triage requests and ensuring all incidents, challenges and service requests managed through the Service Desk are classified, prioritised, resourced, and remedied using the online facilities management system.
- Using finance systems to provide a cost-effective service when purchasing items for Estates and Facilities, including the sourcing of products, suppliers and quotes on request, the creation of purchase orders, and processing of invoices.
- Issue identification passes to visitors, contractors and suppliers, conference delegates, officers, and staff, directing them to parking facilities and classrooms.
- Maintain and update relevant system(s) inputting joiners, leavers and visitors ensuring that data is secure, accurate and up to date.
- Experience of office administration, customer service or similar is desirable.
- IT Literate with experience of using Internet, Microsoft Outlook, Word, and Excel.
- Capable of communicating with internal and external contacts using a range of platforms (for example, telephone, email, or instant messaging).
- Capable of building and maintaining effective business relationships with stakeholders and suppliers.
- Capable of quick thinking and reactive problem solving.
We are committed to being an anti-racist police service, and we value the differences that people bring from all backgrounds and communities. We offer a range of benefits, including career progression, contributory pension scheme, generous annual leave allowance, and discounts for everyday spend.
Please use the following links for more information on the benefits of working with Sussex Police and our commitment to Equality, Diversity and Inclusion.
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