Administrative Case Coordinator

2 weeks ago


York, York City, United Kingdom Brook Street Full time
Position Overview:
As an Administrative Case Coordinator, you will play a crucial role in supporting the operational functions of the National Probation Service. This is a full-time, temporary position that offers a structured workweek of 37 hours, providing a balanced environment for professional growth.

Key Responsibilities:
1. Deliver comprehensive administrative assistance by implementing efficient processes and maintaining organized administration systems within designated timelines.
2. Serve as the primary point of contact for all visitors and telephone inquiries, ensuring a welcoming and professional atmosphere.
3. Execute case administration tasks in alignment with established service policies and procedures.
4. Provide essential coverage for reception duties and manage telephone inquiries effectively, even in challenging situations.

Essential Skills:
- Proficiency in Microsoft Office Suite, including Word and Excel, with a basic understanding of email platforms.
- Familiarity with online training systems to navigate electronic case recording.
- Previous administrative experience is preferred.
- Strong communication abilities to interact with diverse individuals.
- Capability to manage interactions with challenging clients.

If you possess the required skills and are looking for an opportunity to contribute to a vital service, we encourage you to consider this role. Brook Street is committed to supporting candidates from all backgrounds, including veterans and individuals with disabilities, ensuring equal opportunities for all applicants.
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