Administrative Case Coordinator

2 weeks ago

York, York City, United Kingdom Brook Street Full time
Position Title: Case Administrator (AO) - Band 2

Client: Brook Street

Working Hours: 37 hours per week, Monday to Thursday 9am-5pm, Friday 9am-4:30pm

Role Type: Ongoing temporary position

Compensation: £11.44 per hour

Security Requirements: Vetting and security clearance is mandatory for this position and may take 1-3 months to finalize prior to commencement.

Key Responsibilities:
As a Case Administrator, you will be responsible for delivering comprehensive administrative support through streamlined processes, ensuring the maintenance of administrative systems within designated timelines.

Your role will involve being the first point of contact for all visitors and telephone inquiries, while executing case administration tasks in alignment with service policies and procedures.

Additionally, you will provide coverage for a proficient reception and telephone inquiry service, which may involve interacting with challenging individuals.

Essential Skills:
- Proficiency in word processing, spreadsheet applications, and email platforms (Outlook); knowledge of PowerPoint is a plus.
- Online training will be provided to facilitate navigation of the NPS electronic case recording system.
- Previous administrative experience is required.
- Strong communication abilities.
- Capability to engage effectively with challenging clients.

If you possess the required skills and experience, we encourage you to express your interest in this role.

Brook Street is committed to supporting the Armed Forces Covenant and guarantees interviews for all candidates who are veterans or spouses/partners of military personnel, provided they meet the essential criteria for the position.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), offers guaranteed interviews to candidates with disabilities and/or veterans or spouses/partners of military personnel who meet the essential criteria.

We invite you to register your interest through the Brook Street website, indicating the role you are interested in. We are dedicated to engaging with you.

In instances where there is a high volume of ex-military candidates or military spouses/partners who meet the essential criteria, Brook Street will prioritize interviewing the most qualified candidates from that group.

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