Risk Management Professional

3 weeks ago

Romford, Greater London, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly skilled Data Protection Specialist to join our team at Howden Group Holdings. As a key member of our organization, you will play a critical role in ensuring the effective management of data rights processes, including subject access requests (SARs) from start to finish.

Main Responsibilities

  • Prepare and present complaints quality assurance (QA) metrics for regular reviews with senior management and the board.
  • Liaise with the claims department to ensure timely and effective complaint reviews.
  • Participate in meetings with third-party administrators (TPAs) and Financial Ombudsman Service (FOS) reviews.
  • Log and respond to subject access requests, maintain and update the log, prepare reports, and liaise with the Data Protection Officer (DPO) at DUAL.
  • Compile data protection metrics to report to the DPO on a monthly basis, including data rights and data protection incidents and complaints.
  • Identify and escalate high-risk processing that may require a Data Protection Impact Assessment (DPIA).
  • Support the business in improving data protection controls.
  • Establish and maintain a Records of Processing Activity (RoPA).
  • Collaborate with the DPO to ensure data protection controls are embedded into systems and practices.
  • Stay current with emerging data protection risks and trends.
  • Ensure all required online and continuing professional development (CPD) training is completed as required by the business.
  • Participate in ad-hoc duties as required to maintain the smooth operation of the department.

Requirements

  • Proven experience in managing SARs and complaint management/oversight.
  • Able to prioritize workloads effectively and work to regulatory deadlines.
  • Ability to quickly understand procedural issues and implement changes.
  • Able to make quick and precise decisions.
  • Good understanding of Financial Conduct Authority (FCA) regulations.
  • Good organizational and time management skills.
  • Good listening skills.
  • Ability to communicate effectively at all levels, both verbally and in writing.
  • Able to work under pressure.
  • Awareness of market changes and influences that could affect the business.

Personal Qualities

  • Computer literate.
  • Good numeric and analytical skills.
  • Strong organizational skills.
  • Approachable.
  • Flexible.
  • Team player.
  • Self-motivated.
  • Positive attitude.
  • Always acts in a professional manner.
  • Ability to work under pressure.
  • Good communication skills, both written and oral.

KGM Values

  • Ambition – Drive to succeed and achieve excellence in your role and with KGM Underwriting Services Limited. Wants to deliver results, demonstrate a 'can-do' attitude, and goes the extra mile.
  • Integrity – Displays openness and honesty with strong moral principles.
  • Teamwork – Offers support to others and works as part of the team to achieve excellence and success for the team. Participates in team activities.
  • Personal Touch – Brings your own personality to develop mutually beneficial relationships while always remaining professional.
  • Compliant – Understanding of and effective execution of compliance governance and controls, including the Data Protection Act, the Consumer Credit Act, and anti-money laundering regulations.

About Us

At Howden Group Holdings, we value diversity and believe that our people are our greatest asset. We are a collective of talented and passionate individuals who are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team, comprised of 15,000 employees spanning over 100 countries.

We are employee-owned and driven by entrepreneurial spirit. We hire talented specialists and give them what they need to make a difference for our clients. Our culture is what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work-life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We are committed to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

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