Senior IT Support Engineer
4 days ago
We are seeking a highly skilled Senior IT Support Engineer to join our team at Talent. As a key member of our support team, you will be responsible for providing technical expertise and support to our clients.
Key Responsibilities- Incident Management
- Resolve incidents within Service Level Agreement (SLA) targets.
- Monitor the progress of Change Requests from logging stage to completion.
- Problem Management
- Oversee the provision of solutions to problems in a timely manner.
- Technical Support
- Provide second-line technical expertise support to other technical Operational teams and Project Teams.
- Carry out complex configuration/installation/build and reconfiguration of Computers, Laptops, Applications, and Meeting Room Equipment.
- Security and Compliance
- Ensure technical and security requirements are adhered to.
- Make recommendations on improvements.
- Technical Expertise
- Practical experience in live support environments, supporting Windows Operating Systems.
- Expert technical experience with Active Directory and Group Policy.
- Expert technical experience with MECM/SCCM or similar Systems Management Tools.
- Experience with Citrix Virtual Apps and Desktops or other Virtual Desktop Technologies.
- Experience in supporting Office365, OneDrive, Teams, and Modern Web Browsers.
- Expert experience in supporting hardware, fault diagnosis, and configuration.
- Knowledge of networking concepts and VPNs.
- Soft Skills
- Strong communication skills and the ability to present to staff at the appropriate level.
- Leadership and staff development experience in a technical/support team environment.
- Planning and organisational skills to effectively deliver requirements.
- Certifications
- ITIL Foundation Certificate in IT Service Management.
We offer a competitive salary and a dynamic work environment. If you have the relevant experience and skills, please apply with your up-to-date CV.
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6 days ago
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