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Senior Technical Support Engineer

3 months ago

Bath, Bath and North East Somerset, United Kingdom Tria Full time

Senior Technical Support Engineer

Location: Remote/Hybrid

Salary: Up to £45,000 + Benefits

Tria is seeking a skilled Senior Technical Support Engineer to enhance our dedicated support team. In this role, you will be responsible for addressing complex IT challenges faced by our diverse clientele.

Key Responsibilities:

  • Communicate effectively with clients through multiple channels to deliver exceptional service.
  • Manage and prioritize support tickets, ensuring timely resolution in accordance with service level agreements.
  • Conduct thorough diagnostics and provide solutions for technical incidents.
  • Serve as an escalation point for inquiries from junior support teams.

Required Skills & Experience:

  • Proven experience in providing advanced IT support at a third-line level.
  • Proficiency in administering and supporting contemporary Microsoft technologies.
  • Competence in building, configuring, and maintaining Windows desktop environments.

This position presents a unique opportunity to make a significant impact within a thriving organization. The role offers pathways for career advancement, including potential transitions into cybersecurity. If you possess a proactive mindset and excel in dynamic settings, we encourage you to consider this opportunity.