Luxury Retail Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Kiki McDonough Full time
Position Overview

Luxury Retail Operations Coordinator – Fine Jewellery

Established in London, Kiki McDonough is a distinguished fine jewellery brand, celebrated for its vibrant gemstone designs and exceptional craftsmanship. Our creations are not only timeless but also designed to resonate with modern lifestyles, making them cherished heirlooms.

As a key player in our operations team, the Luxury Retail Operations Coordinator will report directly to the Operations Manager. This role is essential in managing client services and overseeing the logistical aspects of stock management across various business sectors. This full-time position is based at our flagship location and is suitable for individuals with entry to mid-level experience in a similar operational capacity within the luxury or fashion industry.

Key Responsibilities:

  • Act as the primary liaison between the Retail team and suppliers concerning client orders, bespoke requests, repairs, and pricing inquiries.
  • Coordinate with suppliers and workshops to ensure efficient processing of repairs and client orders.
  • Manage the flow of goods entering and exiting the business.
  • Oversee Ecommerce shipments and order dispatches for wholesale accounts.
  • Assist various departments with stock requirements for events and press loans.
  • Support the Product Management Coordinator in maintaining accurate and timely assay management.
  • Organize dispatches and collections from workshops through courier services.
  • Utilize courier portals to track and document parcels in transit, addressing any issues as they arise.
  • Prepare necessary customs documentation for shipments.
  • Monitor and order packaging materials for clients and wholesale channels.
  • Ensure adequate packaging supplies are maintained across all departments.
  • Conduct regular stock counts to ensure accuracy and availability of inventory.
  • Facilitate the seamless movement of stock within the business, including transfer and approval management.
  • Receive and log incoming parcels, ensuring proper distribution to relevant departments.
  • Collaborate with the Project Management Coordinator to onboard replenishment and wholesale stock.
  • Assist with quality control and onboarding processes.
  • Work alongside the retail team to maintain organizational standards for overstock.
  • Conduct stock assessments and maintain inventory levels for all products.

Kiki McDonough is dedicated to fostering a diverse and inclusive workplace, committed to sustainable practices and responsible sourcing. We are proud members of the Responsible Jewellery Council, continuously striving to implement environmentally friendly initiatives.

Our Core Values:

We aim to grow as a leading luxury brand, delivering exceptional quality, timeless design, and outstanding customer service. Our values include:

Customer-Centric Approach:

Our customers are central to our mission. We prioritize delivering personalized service to foster loyalty and support.

Respect and Care:

We treat our colleagues with dignity and foster an open, honest, and supportive work environment.

Agility and Passion:

As a small, dedicated team, we embrace agility and an entrepreneurial spirit to adapt to changing priorities.

Commitment to Excellence:

We continuously seek to learn about our customers and market trends, challenging ourselves to make informed decisions that drive our brand forward.

Required Skills and Attributes:

  • Proficient in Microsoft Office Suite.
  • Experience with various delivery platforms such as DHL and FedEx.
  • Intermediate skills in Excel and strong numerical aptitude.
  • Excellent analytical and organizational skills.
  • Able to manage multiple tasks and prioritize effectively.
  • Attention to detail and accuracy in all tasks.
  • Comfortable using stock management and IT systems (training provided).

To thrive at Kiki McDonough:

  • Possess a proactive and positive attitude.
  • Be a collaborative team player.
  • Exhibit approachability and a willingness to learn.
  • Demonstrate honesty and problem-solving skills.
  • Enjoy working in a creative and dynamic environment.
  • Have a sense of humor and a passion for continuous learning.

What We Offer:

  • Access to exquisite jewellery.
  • Private healthcare benefits.
  • Wellbeing support through an Employee Assistance Program.
  • A selection of office snacks.
  • Opportunities for team bonding activities.
  • Celebratory lunches for birthdays.
  • A jewellery loyalty program.

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