IT Infrastructure Specialist

3 weeks ago


Swansea, City and County of Swansea, United Kingdom X4 Technology Full time

X4 Technology is seeking a skilled IT Provisioning Engineer to support a long-term contract for a Telecommunications client. The client's goal is to offer Microsoft-centric support services to businesses, focusing on data protection, communications, collaboration, and information security.

The role requires onsite work in a Swansea-based office, with a 3-day per week schedule. This will be a 12-month contract, classified as INSIDE IR35.

Key Responsibilities:

  • Provide 1st Line support and incident resolution using provided tools and expertise.
  • Offer 2nd Line support and engage with manufacturers as needed.
  • Manage 3rd Party incidents, collaborating with partners to achieve resolution.

Requirements:

  • Strong networking skills, covering WLAN, WAN, LAN configuration, and troubleshooting.
  • Knowledge of Windows Desktop Support and relevant technologies, including Directory services, DHCP, DNS.
  • Exceptional interpersonal and customer service skills, with a proactive attitude.
  • Previous experience in supporting core and common components of M365.
  • Familiarity with Azure Active Directory and Office365.
  • Experience in delivering support for installs, configurations, software, and equipment repair, including laptops, desktops, phones, and cloud services.
  • Proficiency in service management toolsets for remote monitoring and management, incident resolution, knowledge management, and/or contract and asset management.

X4 Technology is a partner of a Global Consultancy specializing in Product Engineering and Software Development. This opportunity aligns with the company's expertise and goals.



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