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Service Delivery Manager

2 months ago

Vauxhall, Greater London, United Kingdom Beauparc Full time
{"title": "Service Delivery Manager", "content": "Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Beauparc. As a key member of our operations team, you will be responsible for leading our collection team and ensuring the safe and efficient delivery of our services to our customers.

Key Responsibilities
  • Lead and manage the collection team to ensure high levels of customer service and safety.
  • Plan and organize daily work schedules to maximize efficiency and productivity.
  • Monitor and control overtime, ensuring that it is minimized and managed effectively.
  • Investigate and resolve customer complaints and issues in a timely and professional manner.
  • Conduct regular route de-briefs and driver appraisals to ensure that drivers are performing to the highest standards.
  • Ensure that all vehicles are accurately recording customer weights and that any weighing defects are reported and investigated promptly.
  • Manage and maintain accurate records of customer data and vehicle performance.
  • Collaborate with other departments to ensure that our services are delivered in a safe and environmentally responsible manner.
Requirements
  • Good leadership and communication skills.
  • Extensive knowledge of the waste industry and its regulations.
  • Competent in the use of Microsoft applications.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
About Us

Beauparc is a leading resource recovery business with a strong commitment to safety, sustainability, and customer service. We are proud of our reputation for delivering high-quality services to our customers and are seeking a talented and dedicated individual to join our team.

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