Customer Service Manager FTC

2 months ago


Vauxhall, United Kingdom CV-Library Full time

Are you an experienced Customer Service Manager? Do you have experience managing a busy team? I want to talk to you

I am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC.  You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the team are addressing customer complaints in a timely manner.

Customer Service Manager

6-9-month Fixed Term Contract

Very Competitive Salary on Offer

Monday to Friday 8:30am – 5:00pm

Vauxhall

Customer Service Manager

Job Description

Training and managing all Customer Service advisor’s day to day
Ensuring all customer’s complaints are logged and progressed in a timely manner
Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
Regularly monitor customer advisor’s workload, distributing as required
Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
Utilise internal technical teams as needed to help investigate and manage all complaints as needed
Keep customers regularly updated with ongoing progress reports.
Review management information and make suggestions, recommendations as to improvements across the Customer Services team
Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.

Customer Service Manager

Essential Experience/Skills/Qualifications

Experience managing customer service/complaints teams and resolving customer issues 

Customer Service Manager

Company Benefits

23 days plus bank holidays (for full year)
Pension
On site gym
On site canteen
Employee Assistance Programme 

If you feel you’re a good fit for this position, please click ‘apply’ or email me at (url removed)



  • Vauxhall, United Kingdom CV-Library Full time

    Sales Operations Manager – Join a mission-driven team and help create lasting social impact We’re looking for a Sales Operations Manager on a 12 month FTC to lead our sales operations, accounts receivable, and contract processing teams as part of Social Value Portal’s growth journey. With competitive pay up to £55,000, hybrid work...

  • Facilities Manager

    4 weeks ago


    Vauxhall, United Kingdom CV-Library Full time

    As a Facilities and Compliance Manager of this super prime development you will be responsible for the management of the day-to-day contract, compliance and health and safety matters. You will work closely with the General Manager to ensure high quality service levels are delivered and maintained. You will assist in driving the strategy and vision of the...

  • Facilities Manager

    2 months ago


    Vauxhall, United Kingdom CV-Library Full time

    Our client is a property investor with a portfolio of approx. 30 commercial office buildings across London and the Home Counties. We are seeking an experienced FM Property Manager to manage 6 or 7 of those buildings, ensuring that all contracted hard and soft FM services at are delivered to an exceptional standard. You will also be required to ensure that...

  • Site Manager

    2 months ago


    Vauxhall, United Kingdom CV-Library Full time

    Site Manager - Restoration/Heritage – London   One of the leading conservation specialists in London and the South East of England are looking for a Site Manager.   This is an excellent opportunity to work on some of the UK’s most notable landmarks, including Grade-listed buildings, scheduled monuments, World Heritage Sites,...


  • Vauxhall, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 014462- Published: - about 3 hours agoFancy joining the UK’s number one Wine Specialist? Majestic Wine Vauxhall are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! Who are we? Majestic is the...


  • Vauxhall, United Kingdom CV-Library Full time

    Project Manager - Restoration/Heritage Main Contractor – London   A leading conservation specialist in London and the South East of England is seeking a Project Manager. This is an excellent opportunity to work on some of the UK’s most notable landmarks, including Grade-listed buildings, scheduled monuments, World Heritage Sites, parochial...

  • Compliance Manager

    2 months ago


    Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Compliance Manager Job DescriptionA leading construction and conservation specialist in London and the Southeast of England is seeking a self-sufficient Compliance Manager to oversee and ensure that all construction activities comply with quality standards and regulatory requirements.Key Responsibilities:Develop and implement quality control plans and...

  • Compliance Manager

    2 months ago


    Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Compliance Manager Job DescriptionA leading construction and conservation specialist in London and the Southeast of England is seeking a self-sufficient Compliance Manager to oversee and ensure that all construction activities comply with quality standards and regulatory requirements.Key Responsibilities:Develop and implement quality control plans and...


  • Vauxhall, United Kingdom Busy Bee Recruitment Full time

    Hours: Monday - Friday 8am - 5pm or 9am - 6pm + 1/4 Saturdays on a rota’d basis (time will be given back in lieu) working overtime will also be required during busy periods Reward: up to £25,000 per annum depending on your experience Start: ASAP Benefits: 25 days annual leave, paid overtime at a time and half, company pension & life cover Reference...

  • Retail Driver

    5 months ago


    Vauxhall, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent- Job ref: - 006850- Published: - about 2 hours agoFancy joining the UK’s number one Wine Specialist? Majestic Wine Vauxhall are looking for dynamic, ambitious and driven individuals in who want to grow and develop in a company that's revolutionising retail! Who are we? Majestic is the UK’s largest...

  • Retail Driver

    5 months ago


    Vauxhall, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 006363- Published: - about 6 hours agoFancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for dynamic, ambitious and driven individuals in Vauxhall & Surrounding Area who want to grow and develop in a company that's revolutionising retail! Who are...

  • Site Manager

    2 months ago


    Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Site Manager - Restoration/HeritageJoin a leading conservation specialist in London and the South East of England as a Site Manager.This is an excellent opportunity to work on some of the UK's most notable landmarks, including Grade-listed buildings, scheduled monuments, World Heritage Sites, parochial churches, country estates, and modest memorials.Services...

  • Site Manager

    2 months ago


    Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Site Manager - Restoration/HeritageJoin a leading conservation specialist in London and the South East of England as a Site Manager.This is an excellent opportunity to work on some of the UK's most notable landmarks, including Grade-listed buildings, scheduled monuments, World Heritage Sites, parochial churches, country estates, and modest memorials.Services...


  • Vauxhall, United Kingdom CV-Library Full time

    Assistant Construction Project Manager - Restoration/Heritage Main Contractor – London   A leading conservation specialist in London and the South East of England is seeking an Assistant Project Manager. This is an excellent opportunity to work on some of the UK’s most notable landmarks, including Grade-listed buildings, scheduled...


  • Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Project Manager - Heritage and ConservationWe are seeking an experienced Project Manager to join our team in the heritage and conservation sector. As a Project Manager, you will play a key role in the successful delivery of restoration and heritage projects, working closely with our Contracts Managers, Operations Directors, and Commercial Team.Key...


  • Vauxhall, United Kingdom Samuel James Recruitment Ltd Full time

    Project Manager - Heritage and ConservationWe are seeking an experienced Project Manager to join our team in the heritage and conservation sector. As a Project Manager, you will play a key role in the successful delivery of restoration and heritage projects, working closely with our Contracts Managers, Operations Directors, and Commercial Team.Key...


  • Vauxhall, United Kingdom Eudelo - Dermatology & Skin Wellbeing Full time

    **Who we are**: Eudelo is one of London’s fastest-growing medical and aesthetic clinics. It is our mission to help people enjoy healthy skin and to look their very best. To do this, we work with a selection of the UK’s best Dermatologists, Aesthetic Doctors and Medical Aestheticians. We are looking for a full-time FOH/Patient Support Coordinator for our...

  • Brand Manager

    2 weeks ago


    Vauxhall, Greater London, United Kingdom Find My Staff Ltd Full time

    Job Title: Brand Manager - Food Industry SpecialistWe are seeking a highly skilled Brand Manager to join our team at Find My Staff Ltd. The successful candidate will be responsible for developing and managing three food brands, creating and implementing marketing strategies, and overseeing various business functions.Key Responsibilities:* Develop and manage...


  • Vauxhall, United Kingdom Travis Perkins plc group Full time

    Joining our friendly and hard working family as a **Trade Counter Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life,...

  • Team Co-Ordinator

    3 weeks ago


    Vauxhall, United Kingdom CV-Library Full time

    Are you a highly organised and motivated individual who is a team player and able to work independently? If so, this could be the perfect opportunity for you. The role will be part of the TW Strategic Resource Option (SRO) portfolio team which is responsible for the development of several major projects that will improve resilience to drought and minimise...