Customer Service Representative

2 days ago

Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full time
Customer Team Member / Post Office Counter Clerk

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member / Post Office Counter Clerk. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
  • Adhere to all company policies and procedures, ensuring a safe and secure working environment.

Requirements:

  • Previous experience in a similar role and/or industry is preferred, especially in a Post Office environment.
  • Reliable and able to follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.

What We Offer:

  • Excellent benefits package, including holiday, maternity and paternity leave, and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
  • Paid Breaks and Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme and NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme and Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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