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Assistant Head of Service
2 months ago
We are currently working in partnership with a reputable organization to recruit an Assistant Head of Service to join their passionate and driven team on a permanent basis.
This is an exciting opportunity for a motivated and experienced professional to take on a leadership role and contribute to the success of the organization.
Key Responsibilities- Team Management: Supporting, guiding, managing, and developing the team to enable the achievement of customer and service goals.
- Service Delivery: Ensuring that all association accommodation is maintained as a safe and pleasant environment for customers to maintain their tenancies.
- Cost Efficiency: Managing and monitoring the service to ensure cost efficiency and value for money.
- Occupancy Agreements: Administering occupancy agreements across accommodations and independent supported accommodation, including tenancy termination when necessary.
- Customer Support: Ensuring customers are provided with practical support and counseling on matters such as housing, employment, finance, cultural needs, social and personal problems, education, social skills, hygiene, and health care.
- Safeguarding: Taking responsibility for safeguarding and health and wellbeing concerns for customers and staff.
- Rotas and Management: Maintaining rotas and ensuring effective management at the scheme.
- Property Audits: Conducting regular property audits, providing remedial solutions, and reporting to the management team.
- Team Performance: Monitoring team performance through conducting appraisals, audits, training, and inductions.
- Experience: Effectively managing a team within a Homeless Support service.
- Client Interaction: Working alongside vulnerable clients and mediating complex situations.
- Health and Safety: Monitoring health and safety and safeguarding concerns in line with regulations and policies.
- Communication: Strong communication skills.
- Legislation: Up-to-date knowledge on Homelessness and Housing legislation.
- Self-Motivation: Self-motivated and able to work independently.
- Annual Leave: 34 days annual leave per annum (including bank holidays).
- Birthday Leave: Birthday leave.
- Pension Scheme: Contributory pension scheme.
- Health Plan: Health4All Cash Plan.
- Bike Scheme: Bike to work scheme.
- Employee Assistance: Employee assistance programme.
- Training and Development: Commitment to staff training and development.
- Hours: 37.5 hours per week.
- Flexible Working: One day working from home per week.
- Working Hours: Monday to Friday, 9:00 am – 5:00 pm.
