Head of Customer Service
5 months ago
**Job Description**:
Head of Customer Service Needed for Thriving Housing Repairs Center for a local government council in West London
Are you a customer service champion with a passion for making a difference in people's lives? Do you thrive in a dynamic and fast-paced environment? Look no further - an exciting opportunity awaits you
We are seeking an outstanding Head of Customer Service to lead our dedicated team at our Housing Repairs Center in the vibrant borough of West London. With a team of 60 talented individuals, you'll oversee our mission to provide top-notch support and assistance to our valued residents.
Location: Our Housing Repairs Center is conveniently located in the heart of West London, surrounded by excellent amenities and a vibrant community.
️ About the Role: As the Head of Customer Service, you'll play a pivotal role in ensuring our residents receive the best housing repair services with a smile. Your leadership will guide our team to excel in providing responsive, efficient, and courteous assistance to address residents' needs promptly.
Your Responsibilities:
- Lead, motivate, and support a team of 60 passionate customer service professionals.
- Collaborate with 3-4 direct reports to implement strategies and streamline processes for seamless service delivery.
- Work in a hybrid model, offering flexibility with 7-hour shifts between Monday and Friday, from 8 am to 7 pm.
- Foster a positive and inclusive work culture that encourages growth, teamwork, and innovation.
Competitive Compensation: Your exceptional skills deserve recognition We offer a competitive Umbrella PAYE rate of £450 per day to ensure you feel valued and appreciated for your expertise and dedication.
- Initial Temporary Basis: This opportunity comes with a 3-month initial temporary basis, giving you the chance to make an immediate impact on our residents' lives. There's potential for further collaboration based on excellent performance and future project requirements.
What We're Looking For:
- Proven track record in customer service leadership roles, ideally within a housing repairs or related field.
- A genuine passion for improving the lives of residents through exceptional service.
- Excellent communication and interpersonal skills to build strong relationships with residents and team members alike.
- Strategic thinking and problem-solving abilities to identify areas for improvement and implement effective solutions.
- A visionary leader who can inspire the team to achieve greatness.
Join us in our mission to enhance our community's housing experience through top-tier customer service.
Seize this incredible opportunity to make a lasting impact as the Head of Customer Service in West London. Join our team, and together, let's build a community that thrives
-
Head of Customer Acquisition
2 months ago
London, Greater London, United Kingdom HEAD OFFICE Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...
-
Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom King's Head, Roehampton Full timeAbout Our Bar Team:We are seeking a skilled and enthusiastic Bar Team Member to join our team at the King's Head, Roehampton. As a Bar Team Member, you will be responsible for delivering exceptional customer service and providing a warm and welcoming experience for our guests.What We Offer:Access to our Career Pathway, Apprenticeships and training and...
-
Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom King's Head, Roehampton Full timeAbout Our Bar Team:We are seeking a friendly and outgoing individual to join our bar team at the King's Head, Roehampton. As a key member of our team, you will be responsible for delivering exceptional customer service and providing a warm and welcoming experience for our guests.What We Offer:Access to our career pathway and training and development...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Head of Customer Service
5 months ago
London, United Kingdom Pertemps Network Group Full time**Job Description**: **Head of Customer Service (Resident Services)** **Location West London** **Duration 12 weeks (potential for extension)** **Pay: Umbrella PAYE rate of £450 per day** **Hybrid working model, 7-hour shifts between Monday and Friday, from 8 am to 7 pm.** Are you an exemplary customer service champion, driven by a profound desire to...
-
Deputy Head of Service: Hammersmith, Fulham
5 months ago
West London, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 327289**Salary**: - £43,496 - £49,996- (plus a London Weighting Allowance of £4,126)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 6 London**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of...
-
Head of Operations
5 months ago
London, United Kingdom Churchill Service Solutions Full timeHead of Operations - Guest Services £60,000 to £70,000 per annum plus 15% annual performance bonus. London - Making the workplace a destination_ We Put People First so you can Deliver Outstanding Service We are looking for a dynamic, ambitious, and empathetic Head of Operations. The Head of Operations will work at a high pace across multiple geographic...
-
Head of Customer Services
5 months ago
London, United Kingdom Places Development Full timeAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated...
-
Head of Customer Service
5 months ago
London, United Kingdom Membership Full timeThird Space is a collection of luxury health clubs in London; we believe in the power of our industry to make a positive impact on people’s lives. It’s a home for collaborative people with incredible ambition, a growing community that moves each other forward. Tuned into London, we strive to reflect our city’s diversity, energy and openness and we know...
-
Heads of Service Transformation
6 months ago
London, United Kingdom Ministry of Justice Full timeSalary 1 - The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - London, West Midlands City/Town 1 - Burton-upon-Trent, London Building/Site 1 - 102 PETTY FRANCE LONDON, SW1H 9AJ,...
-
Head of ServiceNow Managed Services
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeDIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible value...
-
Head of Marketing
5 months ago
London, United Kingdom Chotto Matte - Head Office Full timeHead of Marketing - Chotto Matte Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of Marketing will help create...
-
Head of Marketing
6 months ago
London, United Kingdom Chotto Matte - Head Office Full timeHead of Marketing - Chotto Matte Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of Marketing will help create...
-
Head of Customer Services
1 month ago
London, Greater London, United Kingdom careers4a - Jobboard Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Head of Customer Services. The successful candidate will be responsible for marketing our procurement solutions and services to new and existing customers in the West Midlands, generating growth and revenue for the company.The ideal candidate will have a strong...
-
Head of Marketing
5 months ago
London, United Kingdom Chotto Matte - Head Office Full timeHead of Marketing **Competitive Salary plus **10% Bonus.** Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of...
-
Head of Commercial Management
1 month ago
London, Greater London, United Kingdom HEAD OFFICE Full timeJob Title: Head of Commercial ManagementLocation: Head Office, LondonJob Type: Full-timeAbout the Role:We are seeking a highly skilled and experienced professional to lead our commercial management team. The ideal candidate will have a strong background in customer acquisition and a proven track record of developing and implementing successful strategies.Key...
-
Head of Customer Service
5 months ago
London, United Kingdom The Bike Club Full timeIntroduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. **You should consider this role if**: - You possess 6+ years of experience in Customer Service, with a strong background in D2C...
-
Head of ServiceNow Managed Services
2 weeks ago
London,, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeDIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...
-
Head of ServiceNow Managed Services
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeDIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...
-
Head of ServiceNow Managed Services
1 week ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeJob Description DIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024 It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation. At Konversational, we are building a Managed Service team to work in partnership with customers, helping...