Head of Customer Services

3 months ago

London, United Kingdom Places Development Full time

At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you  

More about your role  

As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will have appropriate ownership and accountability for identifying and developing all culture, process & performance improvements, and efficiencies for the customer, as well as being at the head of a team who will deliver customer interactions across multiple channels including phone, email, social media, live chat and in person. 

You will have appropriate ownership and accountability for identifying and developing all culture, process & performance improvements, and efficiencies for the customer, as well as being at the head of a team who will deliver customer interactions across multiple channels including phone, email, social media, and in person. You will be instrumental in the implementation of our People and Customer Promises which will in turn drive our effortless customer experience. 

For more information, please download our job profile available on our website 

More about you  

We are looking for applications from people who put the Customer at the heart of everything they do, you will be a well-developed leader with a proven ability to develop and motivate teams.

You will have a proven track record of accomplishments and target-driven successes in the customer service field, extensive experience of leading operational customer service teams. A strong experience in customer service within a Construction and development industry is key to success in this role and you will have an understanding of the wider issues impacting the relevant markets,

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary, with a salary review yearly Pension with matched contributions up to 7%  Excellent holiday package – 36 days annual leave with the option to buy or sell leave  Private Medical Insurance Bonus Scheme Company Car/Allowance Training and development  Extra perks including huge discounts and offers from shops, cinemas and much more.

  • Head of Customer Acquisition

    4 days ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Head of Customer Acquisition

    4 days ago

    London, Greater London, United Kingdom HEAD OFFICE Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...

  • Customer Service Resource Coordinator

    2 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    15 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    18 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Head of Customer Service

    3 months ago

    London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Head of Customer Service (Resident Services)** **Location West London** **Duration 12 weeks (potential for extension)** **Pay: Umbrella PAYE rate of £450 per day** **Hybrid working model, 7-hour shifts between Monday and Friday, from 8 am to 7 pm.** Are you an exemplary customer service champion, driven by a profound desire to...

  • Head of Customer Service

    3 months ago

    West London, United Kingdom Pertemps Network Group Full time

    **Job Description**: Head of Customer Service Needed for Thriving Housing Repairs Center for a local government council in West London! Are you a customer service champion with a passion for making a difference in people's lives? Do you thrive in a dynamic and fast-paced environment? Look no further - an exciting opportunity awaits you! We are seeking an...

  • Head of Customer Service

    3 months ago

    London, United Kingdom Membership Full time

    Third Space is a collection of luxury health clubs in London; we believe in the power of our industry to make a positive impact on people’s lives. It’s a home for collaborative people with incredible ambition, a growing community that moves each other forward. Tuned into London, we strive to reflect our city’s diversity, energy and openness and we know...

  • Heads of Service Transformation

    4 months ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - London, West Midlands City/Town 1 - Burton-upon-Trent, London Building/Site 1 - 102 PETTY FRANCE LONDON, SW1H 9AJ,...

  • Head of Customer Services

    7 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    7 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    1 week ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Customer Services

    7 days ago

    London, Greater London, United Kingdom Informed Recruitment LTD Full time

    Job Title: Head of Customer ServicesWe are seeking an experienced professional to lead our customer services team and drive business growth through effective customer engagement and relationship building.About the Role:Develop and implement customer service strategies to drive business growth and customer satisfaction.Lead a team of customer service...

  • Head of Lifestyle Services

    2 weeks ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesJob Summary:Insignia Group of Companies is seeking an experienced and skilled professional to lead our Lifestyle Services team. As the Head of Lifestyle Services, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative service solutions.Key...

  • Head of Lifestyle Services

    2 weeks ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesJob Summary:Insignia Group of Companies is seeking an experienced and skilled professional to lead our Lifestyle Services team. As the Head of Lifestyle Services, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative service solutions.Key...

  • Head of Lifestyle Services

    3 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesWe are seeking an experienced and skilled professional to lead our Concierge Services team at Insignia Group of Companies.Job Summary:The Head of Lifestyle Services will be responsible for improving our member experience through the management of Concierge services and the travel department. This role will also involve...

  • Head of Lifestyle Services

    4 days ago

    London, Greater London, United Kingdom Insignia Group of Companies Full time

    Job Title: Head of Lifestyle ServicesWe are seeking an experienced and skilled professional to lead our Concierge Services team at Insignia Group of Companies.Job Summary:The Head of Lifestyle Services will be responsible for improving our member experience through the management of Concierge services and the travel department. This role will also involve...