Information Governance Officer

2 weeks ago


Keynsham, Bath and North East Somerset, United Kingdom Bath and North East Somerset Council Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Information Governance Officer - Complaints and Data Protection Specialist. This role will provide support to the Team Manager in ensuring all complaints and compliments are handled appropriately and consistently within statutory and corporate guidelines.

Key Responsibilities

  • Provide first point of contact for complaints and compliments, responding to phone and email inquiries
  • Liaise with staff and managers across the organization to determine appropriate action and escalation
  • Record information accurately and prepare correspondence, case records, and monitoring reports
  • Collate records to support the investigation of complaints and Ombudsman enquiries
  • Assist in the development and implementation of policies and procedures related to information governance and data protection

Requirements

  • Excellent customer relationship skills and ability to work with diverse stakeholders
  • Organized and disciplined approach with attention to detail
  • Ability to work independently and as part of a team
  • Knowledge of information governance and data protection principles and practices
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and training
  • A supportive and collaborative work environment
  • Flexible working arrangements and work-life balance

About Us

Bath and North East Somerset Council is a local authority committed to improving the lives of our residents. We value diversity and inclusion and are an equal opportunities employer. We offer a range of benefits and opportunities for professional development and growth.



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