Claims Team Leader
1 week ago
Charles Taylor UK Claims Management is seeking a highly skilled Team Leader/Claims Handler with expertise in EL/PL to lead a team handling claims from initial notification to final settlement.
Key Responsibilities:- Implement and adhere to efficient claims handling policies, procedures, and controls to ensure seamless claim processing.
- Train and mentor junior team members to ensure high-quality claims handling and develop their skills in EL/PL.
- Produce monthly financial and KPI reports to track team performance and identify areas for improvement.
- Attend client service meetings to report on performance and provide trend analysis to inform business decisions.
- Appoint experts to progress claims within delegated authority, ensuring timely and cost-effective resolution.
- Collect and review all relevant documents related to claims, considering policy wording and liability to ensure accurate claims handling.
- Manage litigation and ensure claims management systems are up-to-date to minimize risk and maximize efficiency.
- 5 years of claims experience in either a TPA or Underwriter in EL/PL.
- 2 years of supervisory/team leader experience of a claims team.
We are committed to providing continuous learning and development opportunities for our people, ensuring they have the skills and knowledge to succeed in their roles and contribute to the company's success.
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