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Service Desk Support Specialist
2 months ago
Ryder Reid Legal is seeking an experienced Service Desk Analyst to provide premium call centre and email support for a prestigious global law firm client in London.
The successful candidate will be responsible for:
- Fielding Service Desks calls and resolving problems or referring advanced issues to the appropriate team member.
- Tracking customer calls and recording detailed information.
- Monitoring tickets in the Service Desk issue tracking system.
- Completing customer requests in a timely and customer-service orientated manner.
- Developing and maintaining knowledge in existing and new technologies to provide effective support.
- Following established policies and procedures to deliver exceptional service.
- Performing other tasks and projects to support Service Desk operations.
The ideal candidate will have a minimum of three years' experience in legal IT or professional services and be able to work well in high-pressure situations.
Ryder Reid Legal is a recruitment specialist with over 30 years of experience connecting legal talent with leading law firms in London and internationally.
