Debt Resolution Specialist

3 weeks ago


Chester, Cheshire, United Kingdom Ecruit Full time
Join Our Team as a Collections Advisor

We are seeking a skilled and empathetic Collections Advisor to join our team at EOS Solutions UK PLC. As a Collections Advisor, you will play a crucial role in resolving customer debt and ensuring a positive experience for our clients.

Key Responsibilities:
  • Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
  • Handle outbound and inbound calls professionally, adhering to all regulatory and company guidelines.
  • Ensure compliance with the CSA code of conduct, Data Protection Act, and FCA rules.
The Company:

EOS Solutions UK PLC is a debt purchase company based in Warrington, part of a global group with operations in over 25 countries. We are committed to growth and are seeking a further 2 collectors due to the acquisition of a new portfolio.

Benefits:
  • Monthly performance bonus
  • Smart casual dress code
  • Contributory Pension
  • Excellent public transport links
  • Free onsite parking
  • 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
The Ideal Candidate:

We are looking for an individual with experience in a contact centre, who demonstrates a proactive approach and maintains composure under pressure. Excellent communication and listening skills are essential, as well as empathy towards customers' situations. Familiarity with dialler systems is advantageous but not required.



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